Refund policy

RETURN AND REFUND POLICY

We follow a strict no-return and no-exchange policy because each order is specially prepared after order confirmation. This policy applies to domestic and international orders, except where mandatory consumer laws provide otherwise. This policy does not affect claims involving damaged, defective, or incorrect items or any statutory consumer rights that cannot legally be excluded.

ORDER CANCELLATIONS

Orders can only be cancelled before processing or production begins, except where mandatory consumer law provides additional cancellation or withdrawal rights.

For eligible European Union orders, customers may also submit a cancellation request for unfulfilled items through their customer account in accordance with the EU Right of Withdrawal section below.

SIZE ISSUES

Size changes and exchanges are not available under our standard policy. Please select your size carefully before placing an order and follow the size chart displayed on the relevant product page.

This does not limit any mandatory statutory rights that may apply to an eligible order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible, preferably within 24 hours of delivery, with clear photos and a complete unboxing video.

After reviewing and verifying the claim, REET WEAR may provide an appropriate repair, replacement, correction, or refund as applicable.

The 24-hour reporting request does not limit any mandatory consumer rights or statutory guarantees that cannot legally be excluded.

For assistance, contact us at reetwear14@gmail.com or Call / WhatsApp: +92 321 0004203.

INTERNATIONAL ORDERS

International orders are generally not eligible for return or exchange under our standard store policy. Customers are responsible for selecting the correct product and size before placing an order.

Customs duties, import taxes, clearance charges, and other charges imposed by the destination country are generally the customer’s responsibility, subject to any mandatory rights or refund obligations under applicable law.

Where mandatory consumer laws in the customer’s country provide additional cancellation, withdrawal, return, repair, replacement, or refund rights, those legal rights will apply.

EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL

For eligible orders shipped to consumers in the European Union, customers have the statutory right to withdraw from an eligible online purchase within 14 days without giving a reason, subject to applicable legal exceptions.

The withdrawal period is calculated in accordance with applicable EU consumer law. REET WEAR's Shopify return rules are configured with a 14-day return window starting from delivery of the last item in the order.

Customers can submit an eligible return or cancellation request through the customer account / order status functionality available on our store.

Where an item is legally exempt from the EU right of withdrawal, including qualifying goods made to the consumer's specifications or clearly personalised goods, the statutory withdrawal right may not apply.

Returned items should be handled only as necessary to establish their nature, characteristics, and functioning. Items should be returned with their original tags, accessories, and packaging where reasonably possible. We reserve the right to account for any legally permitted diminished value resulting from handling beyond what is necessary to inspect the goods.

For a standard EU withdrawal where the product is not damaged, defective, or incorrect, the customer is responsible for arranging and paying the direct cost of returning the goods to REET WEAR. REET WEAR does not provide free return shipping for standard change-of-mind withdrawals.

Please submit your withdrawal/return request before sending the goods so that we can provide the correct return instructions and return address.

REFUNDS

Submitting a return, cancellation, or withdrawal request does not automatically issue a refund. Requests are reviewed and processed by REET WEAR, and refunds are initiated separately where the customer is eligible.

For eligible EU statutory withdrawals, refunds will be processed within the timeframe required by applicable EU law. Where legally permitted, reimbursement may be withheld until we have received the returned goods or the customer provides evidence that the goods have been sent back.

For an eligible EU withdrawal, any refund of the original standard delivery charge will be handled as required by applicable consumer law. Additional or premium delivery costs beyond the least expensive standard delivery option offered by us are not refundable to the extent permitted by law.

The direct cost of returning goods under a standard EU change-of-mind withdrawal is the customer’s responsibility, unless REET WEAR agrees otherwise or applicable law requires REET WEAR to bear that cost.

Where an item is damaged, defective, or incorrect, return shipping and other remedies will be handled in accordance with applicable consumer law.

For other approved refunds, prepaid orders will generally be refunded to the original payment method. Approved Cash on Delivery refunds may be issued through bank transfer to the account details provided by the customer.

Customs duties, import taxes, and clearance charges are generally non-refundable by REET WEAR where those amounts were imposed or collected by third parties, except where applicable law requires otherwise.

Payment-provider and banking processing times may vary after a refund has been initiated.

For refund assistance, contact us at reetwear14@gmail.com or Call / WhatsApp: +92 321 0004203.